Planning travel for a group can feel like a puzzle—coordinating multiple people, adjusting plans, and making sure everyone is set for a smooth stay. But with Pellucid Travel, you’re never navigating it alone. Here’s a look at how your booking process unfolds, who to contact along the way, and how we make sure your team has everything they need from reservation to check-out.
Securing Your Team’s Rooms
Your group’s schedule is set, and now it’s time to book your hotel rooms. Simply follow the link to your exclusive booking portal, where you can choose a hotel and secure a block of rooms for your group. Once your block is confirmed, you’ll receive a unique link to share with your group, allowing them to book their individual rooms with ease. In just a few clicks, everyone’s reservations are confirmed, and your group is ready to go!
But then, plans change. Maybe a coach realizes they need an extra night, or a player has to switch to another room. No problem! As long as you’re still before the booking cutoff date, you can simply click the "Modify Reservation" link in your confirmation email to make adjustments. Need additional support, or is it after the cut-off date? Your dedicated client relationship specialist is also available to assist and ensure everything is updated smoothly.
Additional Rooms & Accommodations
A few weeks pass, and everything seems set—until you get a call. Another parent needs a room, the assistant coach forgot to book, or your roster has changed, requiring you to add or remove rooms or adjust accommodations.
This is where Pellucid Travel’s client relationship specialist steps in. Your dedicated specialist is always available to assist with last-minute needs, whether it’s securing additional rooms, modifying existing reservations, adjusting room types or amenities like breakfast or parking, or ensuring rooming lists are accurate. We handle the details so you can stay focused on the game.
The Big Arrival
Finally, the weekend of the event arrives. Your group loads up their cars and heads to the hotel, ready for a great trip. You check in at the front desk, collect your room keys, and settle in. Everything seems perfect—until someone's key doesn’t work, or you have a question about the billing details.
After check-in, the hotel becomes your primary point of contact. For any questions about your stay, such as parking, key card issues, an incorrect room type, or final billing, reach out to the front desk or the front desk manager first, as they are best equipped to assist with in-house matters. If further support is needed after contacting the hotel, your dedicated client relationship specialist is always available to step in and help.
Enjoy a Stress-Free Stay
With everything in place, your group can now focus on what matters—competing, bonding, and making the most of the trip. From the moment you book to the time you check out, Pellucid Travel ensures you have the right contacts at every step, so your only concern is the event ahead.
So, the next time you’re booking for a tournament, a convention, or a special event, rest easy knowing that you have a team behind your team. From your first reservation to your final checkout, we’re here to make travel simple, seamless, and stress-free.