QUICK ANSWERS TO COMMON QUESTIONS TO PUT YOUR MIND AS EASE
RESERVATIONS & CONFIRMATIONS
How do I know that my reservation is confirmed with the property?
The hotel will receive your details prior to your arrival, but not instantaneously. You will receive a follow-up email notification with the hotel confirmation number once the hotel has entered your reservation into their system.
What is the difference between an ARN confirmation number and a hotel confirmation number?
An ARN confirmation number is received directly after booking and is supplied by Pellucid Travel to indicate we have received your reservation. You will receive a separate hotel confirmation once the hotel has confirmed your reservation at their level.
Can I book with points?
Unfortunately, points cannot be used for your booking. However, you can add your rewards number to your reservation by modifying your reservation and inputting your rewards number into the notes section. After the hotel provides your confirmation number, you may also call the hotel directly to update or tell them when you check in at the front desk.
How can I book after the cutoff date?
Please fill out the Individual/Team Post Hotel Cutoff Booking Form:
pellucidtravel.com/housing Contact the Client Relationship Specialist listed on the event hotel booking page if you have an immediate need.
PAYMENT & FEES
How can I be sure my credit card information is secure?
We use SSL encryption to ensure your personal and payment information remains safe from interception.
What credit cards do you accept?
Visa, Mastercard, American Express, and Discover.
Do you include taxes in my reservation total?
Yes, taxes are included. There is also a "Pay at Property" amount on your confirmation that estimates what you will pay at the hotel upon check-in. Tax rates reflect applicable state and local taxes, which are subject to change. Final taxes will be calculated at the hotel's prevailing rates at the time of stay.
Do I pay for the entire reservation upfront or just a advance payment?
It depends on the agreement with the hotel. Some require an Advance Payment, others require full pre-payment, and others require no Advance Payment at the time of booking. The "Charged Now" section on your confirmation will specify what is charged at booking.
What does "Charged Now" mean on my Guest Confirmation Receipt/Voucher?
It means a portion of your total was charged at booking, which may include a non-refundable operational fee and an Advance Payment. The non-refundable fee will not be refunded at any time once the reservation is made.
What is this charge on my credit card?
It is most likely the "Charged Now" amount, which includes a non-refundable operational fee and Advance Payment outlined in your confirmation email.
What are incidental fees?
Fees for extra services at the hotel, like room service, restaurant or bar purchases, and parking. Contact the hotel directly for their specific policy.
What are the “"Local Taxes and Operational Fees"” listed on my receipt?
These include applicable state and local taxes, which are subject to change, credit card processing fees, and any required Advance Payment — all reflected in your final reservation total.
How does my advance payment get credited to my room?
The Advance Payment is a portion of the total amount due, which includes the room rate per night, taxes, and a non-refundable operational fee. Your remaining hotel bill reflects the total room rate minus the per night Advance Payment already applied.
What is your low-rate guarantee?
All hotel reservations booked as Special Event Rates are negotiated, discounted group rates that have flexible cancellation and modification policies with no penalty for event cancellation. Contact your Client Relationship Specialist if you find a lower rate elsewhere.
Be aware of spam asking for 3rd party payments!
Pellucid Travel will never request payment through Zelle, Venmo, or any third party platform. All legitimate emails come only from @pellucidtravel.com. Do not engage with any request from Gmail, Hotmail, Outlook, or unrecognized addresses claiming to be us.
CHANGES & CANCELLATIONS
How do I modify/cancel a reservation?
Use the “Modify Reservation” or “Cancel Reservation” link found at the bottom of your Guest Confirmation Receipt/Voucher email to make changes. Once you select modify or cancel, a new webpage will open where you can review potential changes. Also, be sure to review the hotel cancellation policy and Pellucid Travel cancellation policy regarding refunds.
Can I switch hotels?
Email the Client Relationship Specialist associated with your event for support in switching hotels without incurring extra fees.
What if I have a name change for my reservation?
Use the “Modify Reservation” or “Cancel Reservation” link found at the bottom of your Guest Confirmation Receipt/Voucher email to make changes if changes are needed. You must modify the name before arriving at the hotel. Another person will not be allowed to check in for this reservation unless their name is associated with the reservation.
In what situation will I receive my deposit back if I cancel my room?
The non-refundable fee is not refunded once the reservation is made. However, your deposit may be refunded if the event is canceled by the organizer or if you cancel within the provider’s refund policy. If canceled within 14 days of arrival, a refund will be processed by Pellucid Travel minus a $10.00 cancellation fee (excluding non-refundable service fees).
HOTEL AMENITIES & POLICIES
Is there a free shuttle from the airport to the hotel?
Some hotels provide complimentary shuttle services. Check the property information page for specific details.
Will I get a free breakfast?
Some hotels include free breakfast. This information is available on the hotel’s property information page.
What about parking at the hotel?
Free parking is available at many hotels. Refer to the property information page for details.
Do hotels have minimum age requirements for check-in?
Most hotels require guests to be at least 21 years old to check-in. Contact the hotel directly for their current policy.
How accurate is your hotel amenities information?
Hotel information is updated multiple times a year by the hotel or hotel chain. While we strive for accuracy, we recommend contacting the hotel directly for specific needs.
