The hotel will receive your details prior to your arrival, but not instantaneously. You will
receive a follow-up email notification with the hotel confirmation number once the hotel
has entered your reservation into their system.
An ARN confirmation number is received directly after booking and is supplied by
Pellucid Travel will indicate we have received your reservation. You will receive a separate hotel confirmation once the hotel has confirmed your reservation at their level.
Unfortunately, points cannot be used for your booking. However, you can add your rewards number to your reservation by modifying your reservation and inputting your rewards number into the notes section. After the hotel provides your confirmation number, you may call the hotel directly to update or tell them when you check in at the front desk.
Please fill out the Individual/Team Post Hotel Cutoff Booking Form. Contact the Client
Relationship Specialist listed on the event hotel booking page if you have an immediate
need.
We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. SSL ensures your personal and payment information remains safe from interception.
Our partner platform accepts Visa, Mastercard, American Express, and Discover.
Yes, taxes are included in your reservation total. There is also a “Pay at Property” amount listed on your Guest Confirmation Receipt/ Voucher that provides an estimated total payment at the hotel upon check-in. Please note tax rates are subject to change at the hotels discretion.
It depends on our agreement with the hotel. Some hotels require a deposit to hold your room, while others require pre-payment. The "Charged Now" section on your confirmation page will specify what will be charged at the time of booking.
This indicates that a portion of your total has been charged at the time of booking. It may
include a non-refundable fee and a deposit, as detailed in the "Payment Policies" section
of your receipt.
*The non-refundable fee will not be refunded once the reservation is made.
Please see above. It is more than likely the “Charged Now” amount. This includes a non-
refundable processing fee and deposit, which is outlined in your Guest Confirmation Receipt/Voucher email.
Incidental fees cover extra services such as room service, restaurant/bar purchases, parking, etc. Contact the hotel directly for their specific incidental policy.
These fees include local tax rates, credit card processing fees, and any required deposit.
These charges are all reflected in the final reservation total on your receipt.
The deposit is included in the advertised rate at booking. Your remaining hotel bill should
reflect the total room rate minus the per-night deposit. You will not see a separate credit on your hotel bill. The deposit was applied to your room rate when you booked your reservation.
All hotel reservations booked as “Special Event Rates” are guaranteed to be the lowest
group rate available for the requested dates, hotel, and room type. Please notify the Client Relationship Specialist if you can find a lower rate. This may not apply to special rates, third-party bookings, or bookings made post-hotel cutoff date.
Use the “Modify Reservation” or “Cancel Reservation” link found at the bottom of your
Guest Confirmation Receipt/Voucher email to make changes. Once you select modify or
cancel, a new webpage will open where you can review potential changes. Also, be sure to review the hotel cancellation policy and Pellucid Travel cancellation policy regarding refunds.
Email the Client Relationship Specialist associated with your event for support in
switching hotels without incurring extra fees.
Use the “Modify Reservation” or “Cancel Reservation” link found at the bottom of your
Guest Confirmation Receipt/Voucher email to make changes if changes are needed. You must modify the name before arriving at the hotel. Another person will not be allowed to check
The non-refundable fee is not refunded once the reservation is made. However, your deposit may be refunded if the event is canceled by the organizer or if you cancel within the provider’s refund policy. If canceled within 14 days of arrival, a refund will be processed by Pellucid Travel minus a $10.00 cancellation fee (excluding non-refundable service fees).
Some hotels provide complimentary shuttle services. Check the property information page for specific details.
Some hotels include free breakfast. This information is available on the hotel’s property
information page.
Free parking is available at many hotels. Refer to the property information page for details.
Most hotels require guests to be at least 21 years old to check-in. Contact the hotel directly for their current policy.
Hotel information is updated multiple times a year by the hotel or hotel chain. While we strive for accuracy, we recommend contacting the hotel directly for specific needs.
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