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Unfortunately, points are not able to be used for your booking.

However, after your booking, you can call the hotel directly and add your rewards number to your reservation. 

After booking your room on the Pellucid Travel site, you will receive an email with your Pellucid confirmation and details about your booking. When the entire rooming list is sent to the hotel on the date stated in the email you receive, you will receive a confirmation email from the hotel with more details. The hotel will not have your individual information until after the date listed in your confirmation email from Pellucid Travel.

Should you need to cancel your reservation prior to the cut-off date, please reach out to info@pellucidtravel.com.

After the cut-off date, any changes or cancellations must be made with the hotel directly.

The booking link you use to make your reservation will have all of the basic information for the hotel you are booked with. The hotel’s specific website will have more detailed information should you need it.

The deposit is included in the advertised rate when booking. The room rate at the hotel should be the remaining of the advertised room rate after the subtraction of the per-night deposit. If the room rate charged at the hotel is not the remaining room rate, please reach out to info@pellucidtravel.com.

Please email info@pellucidtravel.com with your name, reservation, and billing question. 

Should you need to change your reservation prior to the booking cut-off date please reach out to info@pellucidtravel.com

If it is after the cut-off date, adjustments will need to be made through the hotel directly. 

Should you need to change your room type on your reservation prior to the booking cut-off date please reach out to info@pellucidtravel.com.

After the cut-off date, any changes must be made with the hotel directly and based on their availability.

Deposits are dependent on the event itself as each has different procedures. When you make a booking on Pellucid Travel, you will see all information regarding a deposit for the event you are attending.

There is always a processing fee that is non-refundable and that is stated on the booking page as well.

If you no longer wish to stay at the hotel you already booked please email info@pellucidtravel.com with your current reservation and the information of the new hotel you wish to transfer to. 

If a tournament or event is canceled, we will send an email to the group contact informing them of the cancellation and that we will take care of canceling all reservations on their behalf. Guests will not need to reach out individually as they will be handled by Pellucid Travel.

When setting up a block of rooms for an event, choose the hotel that best suits your needs and click reserve rooms. Fill out all team and contact information and choose how many rooms are needed for each night of the stay. Fill out the roster section with name and email addresses of those with your team.After you click Submit Reservations, each email address you added to the list will receive their own email with a link to go in and reserve their room with their individual details.

The dates shown on the Pellucid receipt are the full range of dates for the event. If you would like confirmation of your reservation dates, please reach out to info@pellucidtravel.com.

If your reservation is not going through, try booking on the google chrome browser. 

Also if using a mobile device turn your device horizontally for a full-screen view.