FAQs

How can I book after the cutoff date?

If you have missed the cutoff date of your team block?

a) fill out this form

b) OR please send an email toinfo@pellucidtravel.comwith the following information: The event you are attending, the hotel your team is blocked at, the name of your team, the check in and check out dates you need, how many rooms needed, your name, phone number and email address.We will do our very best to try to get you a room with your team. If you did not have a team block at a particular hotel and have missed the cutoff for the entire event, please emailinfo@pellucidtravel.comwith the following information:The event you are attending, if you are affiliated with a team and their name, the check in and checkout dates you need, how many rooms needed, your name, phone number and email address. We will get back to you with any options that we have.

Can I book with points?

Unfortunately, points are not able to be used for your booking.

I would like to confirm my reservation, how do I do that?

After booking your room on the Pellucid Travel site, you will receive an email with your Pellucid confirmation and details about your booking. When the entire rooming list is sent to the hotel on the date stated in the email you receive, you will receive a confirmation email from the hotel with more details. The hotel will not have your individual information until after the date listed in your confirmation email from Pellucid Travel.

I would like to cancel my reservation, how do I do that?

Should you need to cancel your reservation prior to the date the hotel will receive the rooming list(date is on your email confirmation),please use the link that is in your email confirmation from Pellucid Travel. You are able to change or cancel your reservation on the PellucidTravel site up until the roster date.After that date, any changes or cancellations must be made with the hotel directly.

What if I have a question about the hotel I will be staying at?

The booking link you use to make your reservation will have all of the basic information for the hotel you are booked with.The hotel’s specific website will have more detailed information should you need it.

What if I have a billing question?

I have a comment about a past stay

We welcome all comments regarding your booking process and your hotel stay. We appreciate all comments to assist us in providing better service. Please email info@pellucidtravel.com.

 
 
 

I would like to change my arrival/departure date

Should you need to change your reservation prior to the date the hotel will receive the rooming list(date is on your email confirmation), please use the link that is in your email confirmation from Pellucid Travel.You are able to change your reservation on the PellucidTravel site up until the rooming list send date. After that date, any changes must be made with the hotel directly.

I would like to change my room type

Should you need to change your room type on your reservation prior to the date the hotel will receive the roster list (date is on your email confirmation),please use the link that is in your email confirmation from Pellucid Travel. You will be able to see if a different room type is available for you to switch. If the room type you are looking for is not available, you are welcome to search the other hotel options for a room type that suits your needs and book that room. You will then need to go back to your original reservation and cancel so as to not have two rooms booked. You are able to change your reservation on the Pellucid Travel site up until the roster date. After that date, any changes must be made with the hotel directly and based on their availability.

If the tournament cancels will I receive my deposit back?

Deposits are dependent on the event itself as each has different procedures. When you make a booking on Pellucid Travel, you will see any specifics regarding a deposit for the event you are attending.There is always a nominal processing fee that is non-refundable and that is stated on the booking page as well.

Can I transfer my reservation to another hotel or event?

If you no longer wish to stay at the hotel you have already booked, you would need to cancel your reservation. You can do this using the link that was sent to you at time of booking on the Pellucid Travel site (if this is before the date the list is sent to the hotel).If it is after the date, you will need to cancel the booking with the hotel directly and are subject to their individual cancellation policy. Then you will need to find the new hotel you would like to stay with and make anew reservation. If it is after the cut-off date, you will need to put a request into PellucidTravel to assist you with a new booking. Form can be found here.

Do I have to cancel my reservation if the tournamentis canceled or postponed?

If a tournament or event is cancelled, we will send an email to the group contact informing them of the cancellation and that we will take care of cancelling all reservations on their behalf. Guests will not need to reach out individually as they will be handled by Pellucid Travel.

How can I enter a rooming list?

When setting up a block of rooms for an event, choose the hotel that best suits your needs and click reserve rooms. Fill out all team and contact information and choose how many rooms are needed for each night of the stay. Fill out the roster section with name and email addresses of those with your team.After you click Submit Reservations, each email address you added to the list will receive their own email with a link to go in and reserve their room with their individual details.

It's after the rooming list send date on my confirmation email and I have not received my hotel confirmation.

If you did not receive an email confirmation from the Hotel for your event and it is past the rooming list send date, please send an email to info@pellucidtravel.com and state the event name, the hotel where you have booked and your name. We will reach out to the hotel to retrieve your information and follow up with you.

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