Privacy Policy

PRIVACY POLICY

Pellucid Travel | pellucidtravel.com

Effective Date: June 12, 2026

1. Introduction

Pellucid Travel ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit pellucidtravel.com or use our travel booking services. By accessing our website or services, you agree to the terms of this Privacy Policy.

This policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Texas Data Privacy and Security Act (TDPSA), and other applicable state privacy laws.

2. Information We Collect

We collect the following categories of personal information:

a. Information You Provide Directly

Full name and date of birth
Email address and phone number
Mailing and billing address
Payment information (credit/debit card numbers, billing details)
Travel preferences and passport/identification details
Communications you send us (emails, chat messages, support requests)

b. Information Collected Automatically

IP address and general location data
Browser type, device type, and operating system
Pages visited, time spent on pages, and referring URLs
Cookie data and similar tracking technologies (see Section 7)

c. Information from Third Parties

Travel partners, airlines, hotels, and tour operators in connection with your bookings
Payment processors for transaction verification
Analytics providers for website performance insights

3. How We Use Your Information

We use your personal information for the following purposes:

To process and manage travel bookings and reservations
To communicate with you about your bookings, itineraries, and account
To process payments and prevent fraudulent transactions
To send promotional offers, newsletters, and travel recommendations (with your consent)
To improve our website, services, and customer experience
To comply with legal obligations and resolve disputes
To respond to your inquiries and provide customer support

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

a. Service Providers

We share information with trusted third-party service providers who assist us in operating our website and delivering services, including payment processors, airlines, hotels, car rental companies, travel insurance providers, and IT/analytics services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

b. Legal Requirements

We may disclose your information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

a. California Residents (CCPA/CPRA)

Right to know what personal information we collect, use, disclose, and sell
Right to delete your personal information
Right to correct inaccurate personal information
Right to opt out of the sale or sharing of your personal information
Right to limit use of sensitive personal information
Right to non-discrimination for exercising your privacy rights

b. Virginia, Colorado, Connecticut, Texas, and Other State Residents

Right to access and obtain a copy of your personal information
Right to correct inaccurate personal information
Right to delete your personal information
Right to opt out of targeted advertising and profiling
Right to data portability
Right to appeal our decisions regarding your privacy requests

To exercise any of these rights, please contact us using the information in Section 10. We will respond to verifiable requests within 45 days as required by applicable law. We will not discriminate against you for exercising your privacy rights.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and transaction records are typically retained for 7 years in accordance with financial recordkeeping requirements. You may request deletion of your data at any time, subject to legal retention requirements.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly (e.g., session management, security)
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
Preference Cookies: Remember your settings and preferences for future visits

You can manage your cookie preferences through our Cookie Consent Banner or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, see our Cookie Policy.

8. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including SSL/TLS encryption for data transmission, encryption of stored payment data, access controls and authentication protocols, and regular security assessments. However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you as required by applicable state breach notification laws.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected such information, please contact us immediately.

10. Contact Us & Exercising Your Rights

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Pellucid Travel

Website: pellucidtravel.com

Email: Info@pellucidtravel.com

We will respond to all privacy-related requests within 45 days. For California residents, if you are unsatisfied with our response, you may contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new effective date and, where appropriate, by sending you an email notification. We encourage you to review this policy periodically.