How can I be sure my credit card information is secure?
We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. SSL ensures your personal and payment information remains safe from interception.
What credit cards do you accept?
Our partner platform accepts Visa, Mastercard, American Express, and Discover.
Do you include taxes in my reservation total?
Yes, taxes are included in your reservation total. There is also a “Pay at Property” amount listed on your Guest Confirmation Receipt/Voucher that provides an estimated total payment at the hotel upon check-in. Please note tax rates are subject to change at the hotel's discretion.
Do I pay for the entire reservation upfront or just a deposit?
It depends on our agreement with the hotel. Some hotels require a deposit to hold your room, while others require pre-payment. The "Charged Now" section on your confirmation page will specify what will be charged at the time of booking.
What does "Charged Now" mean on my Guest Confirmation Receipt/Voucher?
This indicates that a portion of your total has been charged at the time of booking. It may include a non-refundable fee and a deposit, as detailed in the "Payment Policies" section of your receipt.
*The non-refundable fee will not be refunded once the reservation is made.
What is this charge on my credit card?
Please see above — it is more than likely the “Charged Now” amount, which includes a non-refundable processing fee and deposit outlined in your Guest Confirmation Receipt/Voucher email.
What are incidental fees?
Incidental fees cover extra services such as room service, restaurant/bar purchases, parking, etc. Contact the hotel directly for their specific incidental policy.
What are the “Tax, Recovery Charges, and Service Fees” listed on my receipt?
These fees include local tax rates, credit card processing fees, and any required deposit.
These charges are all reflected in the final reservation total on your receipt.
How does my deposit get credited to my room?
The deposit is included in the advertised rate at booking.
Your remaining hotel bill reflects the total room rate minus the per-night deposit.
You will not see a separate credit line since the deposit already applied to your booking.
What is your low-rate guarantee?
All hotel reservations booked as “Special Event Rates” are guaranteed to be the lowest group rate available based on the requested dates, hotel, and room type. Please notify your Client Relationship Specialist if you find a lower rate elsewhere.
