Our Greatest Reward Is Our Relationships

The pellucid Travel team consists of a collection of industry-leading experts. We have a shared purpose, built upon trust, experience, and hard work. Our team customizes a plan for your business to maximize opportunity and profitability. With your long-term success as our ultimate goal, the pellucid team will  identify new growth opportunities and see them through with flawless execution. Our history is the foundation for your success and it all starts with trust. With more than 80 years of experience in hotels, working directly with and for Sports Commissions, Facilities, tournament housing, sports marketing, and event operations we know what it takes to produce quality events and services for our clients.

Meet the Team


Shannon Barrows, CEO

Entrepreneur -Executive- Innovator- Mom of 4- PacMan Champ

As pellucid Travel's CEO , Shannon does more than shop for cool gear for us. With more than 23 years experience in the travel industry she is obsessed with creating value  for our clients, simplifying processes, Improving profitability, and ensuring every team member and client reach their fullest potential.

While working with Hotels, Sports Commissions, Tournament Directors, Right holders, facilities, or technology platforms her mission is simple, Make good things happen for others.

Laura Dermody, President

Laura Dermody, President, graduated from St. John Fisher College in 2007 with a dual degree in Business Management and Sports Management. Laura is an experienced professional in the sports hospitality industry since 2007 with an Event Housing focus since 2011. She understands and respects the individual needs of each tournament director.

Laura's prior experience working for the Monroe County Sports Commission allows her to better assist tournament directors in various aspects of hosting an event beyond booking hotels. The relationship between tournament director and host city plays an important role in the long-term success of an event.

Jason Puckett, Director of Business Development

Jason has a deep passion for sports and has been fortunate to have a 15-year career in the industry. He is an accomplished leader and business development professional with experience in sport tourism, professional/amateur sports, group sales, event management and local government. He prides himself on the relationships he has created with a wide spectrum of clients and going above and beyond to exceed their expectations.

When Jason is not working or spending time with his family, you will find him watching his favorite teams, golfing, fishing or just enjoying the great outdoors.

Kelly Gawronski, Director of Operations

Kelly Gawronski has been in the hospitality and travel industry for nearly 20 years, specifically in Sport Housing since 2013.  During that time, she has coordinated events large and small and understands that every detail can make an impact on the success of an event.

Kelly's extensive knowledge in hotel management has proven to be beneficial in expressing the needs and wants of tournament directors to hotels.  It has also solidified her belief that service is completely intangible and an experience is remembered only by how it made you feel.

Linda Smith, Client Relationship Specialist

Linda has 20 years of experience in the travel industry, previously owning her own agency, and has 8 of those years focused on sports event housing.   She goes above and beyond to bring customer service into the equation and really cares about the tournament director’s needs.

Linda has handled the housing for small local events to large nationally televised events, always focusing on delivering the “wow experience” to guests.  She prides herself in the relationships she’s made with tournament directors,  CVB’s in the areas, and hotel partners.

Kelsey Fischer, Client Relationship Specialist

Kelsey Fischer graduated in 2001 with a bachelor's degree in Hotel Restaurant Management from Niagara University.  Kelsey joins our team with 20+ years of sales and sales management experience in the hospitality and events industry.

Her extensive experience with sales leadership within major hotel brands has allowed her to build strong and lasting relationships with her clients, truly understand their needs, and exceed their expectations.  In her spare time, she enjoys spending time with her husband, 2 children, family, and friends.

Gretchen Secky, Business Development Manager

Gretchen Secky holds a degree in sports medicine, making her fully understand the full scope of a team's needs and wants. Her passion is to make events and experiences as effortless as possible for her clients. Gretchen has been in the hospitality industry for over 10 years and has provided top notch service in a variety of settings.  Her degree has helped her navigate tough conversation and has helped with breakthroughs for her clients. Her passion is to help people while enjoying the wonderful world of sports, entertainment, and travel!

Patti Gaudy, Client Relationship Specialist

Prior to her career in travel, Patti spent 19 years in events management at St. John Fisher College in Rochester, NY.   During her time at Fisher, she served as a member of the Buffalo Bills Summer Training Camp Operations Core Team managing the scheduling and coordination of all hospitality events working regularly with athletes, coaches, and corporate partners. Patti’s background in events, coupled with her passion for travel, has made her the perfect partner for team travel needs for the past 7 years.

Patti is unique to our team because in addition to team travel, she is our only vacation specialist using her own "globetrotting adventures" to enhance their experiences and send them on the best vacations ever!   She is a ton of  fun to work with for your personal travel needs and prides herself in her customer service skills, making each client feel that they are the most important!  In her spare time, Patti enjoys traveling and spending time playing with her grandchildren and sharing in their sports triumphs!

Contact Patti for your team travel or if you need a vacation!  EVERYONE needs a vacation!

Suzie Dean, Client Relationship Specialist

Suzie Dean has been in the sport housing industry for 5 years and has over 25 years of experience in the travel industry. Suzie specializes in personalized travel planning for individuals, couples, families, and groups of all kinds. She has traveled all over the world, for sporting events and for fun, and loves to share her experiences with clients.

Taking care of clients is priority #1 for Suzie. She takes pride in her excellent customer service, relationship building, and providing a seamless travel experience for customers and clients.  Having two boys active in travel sports, she has the experience of being on both sides of the industry and passes those experiences along into her work.

Amy Sniegowski, Client Relationship Specialist

Amy has nearly 20 years of hotel experience with 15 of those years being in group sales. Her passion has been the tour and travel industry along with all sporting events. Her most favorite part of working with sports teams was creating a positive experience all while taking the stress off of coaches, team managers and parents. Amy prides herself with the relationships that she’s developed over the years and provides excellent customer service by going beyond the call of duty.

When Amy is not working, she is generally spending time with her family, keeping up with her future step-son, watching her beloved Chicago Cubs and Chicago Blackhawks, or hanging out on the boat either fishing or just cruising around having fun.

Kristi Wilson, Account Services 

Kristi has over 24 years of hotel sales experience with 10 of those years spent selling for hotel management companies with portfolios of 9-13 hotels representing such brands as Marriott, Hilton, Radisson and Choice.  She has experience with most every market including Corporate, Airline, Tour & Travel and Contract Business.  She was awarded Sales Person of the Quarter four times while she was with Buffalo Lodging Associates.  Her dedication to her clients has brought much success and fostered great relationships in the corporate project and storm crew markets.

Kristi loves to cook, read and relax with her Maine Coon cat, Cresent.  She and her boyfriend recently relocated from Buffalo, NY to Pensacola, FL and is looking forward to spending some time at the beach!

Micah Yost, Success Manager 

Micah Yost graduated in 2021 with a bachelor’s degree in Business and Professional Leadership from Southeastern University. Micah's prior experience in customer service and his love for people, makes him strive to leave everyone he takes care of with a smile on their face. Micah has a passion for basketball, disc golf, exercise, and fishing. In his downtime, you can find him at the beach or spending time with his family.

Ashley Killa, Client Relationship Specialist

Ashley graduated in 2012, with a degree in  Associates in Hospitality Management from College of Dupage.  She  has over 15 years of operational experience  from a front desk manager, assistant general manager, and general manager.  One of her many positions would have her travel to other hotel markets across the US.  Ashley has worked with Hilton, Marriott and Choice branded hotels. In 2015,  Ashley was awarded Leader of the Year at Midway Hotel Center. Ashley takes great pride in taking care of the client and creating a memorable experience.

In Ashley's free time she enjoys spending time with her family and watching her favorite tv shows. She spends a lot of time hanging on a boat and  trying new restaurants. She is passionate about sports and is always watching the Green Bay Packers.

David Oakes, Client Relationship Specialist

David graduated in 2008 with a Bachelor’s degree in marketing.  David is an experienced professional
who has been in the customer service and Account management field for the last 15 years.  He is
passionate about leaving customers in a better place than where they started their experience. David has a strong passion for hockey and golf.  In between playing men's league and coaching his son's youth team, you can find David watching his son's baseball games, or spending time with his wife and daughter.

Sara Meadow, Brand Manager 

Sara graduated in 2020 with a degree in Industrial Organizational Psychology from Florida Gulf Coast University. However, since graduating she has pursued a career in marketing having 3 years in the industry and continues to grow. To Pellucid's advantage, Sara has grown up around the hotel industry giving her knowledge of what we are all about. With Sara's go-getter mentality she strives to set her team up for success! Outside of work you can find her traveling around the US  as she seeks adventure or laying low with the thing that makes her happiest (her cat VV).

Aaron Maciejewskic, Client Relationship Specialist

Aaron has been in customer service for over 15 years, spending the majority of that time in luxury retail and fitness.  When working with his clients, Aaron is always looking to elevate their experience and help create moments that will stay with them for years to come.  When Aaron is not at pellucid, he can be found instructing at Spoke Cycle + Fitness in the Rochester area.  There, he leads spin and row classes; pushing his members to take steps toward achieving their fitness goals.

Hope Walker, Account Services 

Hope is joining our team after spending the last 24 years at the PGA of America where she served as Director of Special Events.  She was born in Miami and spent most of her younger years In Tennessee before returning to south Florida in 1987.   She has twin daughters residing in Savannah, GA, and a son who lives in south Florida.  She’s a diehard Dallas Cowboys and Atlanta Braves fan but enjoys all sports.

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