Our Greatest Reward Is Our Relationships

The pellucid Travel team consists of a collection of industry-leading experts. We have a shared purpose, built upon trust, experience, and hard. work. Our team customizes a plan for your business to maximize opportunity and profitability. With your long-term success as our ultimate goal, the pellucid team will  identify new growth opportunities and see them through with flawless execution. Our history is the foundation for your success and it all starts with trust. With more than 80 years of experience in hotels, working directly with and for Sports Commissions, Facilities, tournament housing, sports marketing, and event operations we know what it takes to produce quality events and services for our clients.

Meet the Team

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Shannon Barrows, CEO

Entrepreneur -Executive- Innovator- Mom of 4- PacMan Champ

As pellucid Travel's CEO , Shannon does more than shop for cool gear for us. With more than 23 years experience in the travel industry she is obsessed with creating value  for our clients, simplifying processes, Improving profitability, and ensuring every team member and client reach their fullest potential.

While working with Hotels, Sports Commissions, Tournament Directors, Right holders, facilities, or technology platforms her mission is simple, Make good things happen for others.

Laura Dermody, President

Laura Dermody, President, graduated from St. John Fisher College in 2007 with a dual degree in Business Management and Sports Management. Laura is an experienced professional in the sports hospitality industry since 2007 with an Event Housing focus since 2011. She understands and respects the individual needs of each tournament director.

Laura's prior experience working for the Monroe County Sports Commission allows her to better assist tournament directors in various aspects of hosting an event beyond booking hotels. The relationship between tournament director and host city plays an important role in the long-term success of an event.

Jason Puckett, Director of Business Development

Jason has a deep passion for sports and has been fortunate to have a 15-year career in the industry. He is an accomplished leader and business development professional with experience in sport tourism, professional/amateur sports, group sales, event management and local government. He prides himself on the relationships he has created with a wide spectrum of clients and going above and beyond to exceed their expectations.

When Jason is not working or spending time with his family, you will find him watching his favorite teams, golfing, fishing or just enjoying the great outdoors.

Kelly Gawronski, Director of Operations

Kelly Gawronski has been in the hospitality and travel industry for nearly 20 years, specifically in Sport Housing since 2013.  During that time, she has coordinated events large and small and understands that every detail can make an impact on the success of an event.

Kelly's extensive knowledge in hotel management has proven to be beneficial in expressing the needs and wants of tournament directors to hotels.  It has also solidified her belief that service is completely intangible and an experience is remembered only by how it made you feel.

Hannah Granger, Client Relationship Specialist

Hannah Granger has been in hospitality and sport housing since 2013. During that time, Hannah has worked with many clients to create and execute tailored travel experiences.

Being on both the hotel and the booking side of events, Hannah has gained a unique insight into what it takes to create seamless events. She believes travel should be simple and works hard to make it happen for every client, every time.

Linda Smith, Client Relationship Specialist

Linda has 20 years of experience in the travel industry, previously owning her own agency, and has 8 of those years focused on sports event housing.   She goes above and beyond to bring customer service into the equation and really cares about the tournament director’s needs.

Linda has handled the housing for small local events to large nationally televised events, always focusing on delivering the “wow experience” to guests.  She prides herself in the relationships she’s made with tournament directors,  CVB’s in the areas, and hotel partners.

Kelsey Fischer, Client Relationship Specialist

Kelsey Fischer graduated in 2001 with a bachelor's degree in Hotel Restaurant Management from Niagara University.  Kelsey joins our team with 20+ years of sales and sales management experience in the hospitality and events industry.

Her extensive experience with sales leadership within major hotel brands has allowed her to build strong and lasting relationships with her clients, truly understand their needs, and exceed their expectations.  In her spare time, she enjoys spending time with her husband, 2 children, family, and friends.

Gretchen Secky Client Relationship Specialist

Kim Pfluke, National Account Manager

Kim Pfluke has had a passion for the hospitality industry for over 14 years. She obtained her bachelor's degree in hotel management at Niagara University and her masters in service leadership & innovation at RIT.

With Kim's knowledge in hotel sales, she can not only help in negotiations but provide you with one of a kind service, supportive and creative business strategies and help achieve your ultimate goals.

Kim is a native to Rochester, NY and has been advocating sports travel to the area since 2010. Her partnerships with sports facilities, event spaces, and colleges are genuine and sincere. She dedicates her time to her work but also getting to know her clients best. She not only believes in striving for the best but taking it to the whole next level! 

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