Our Greatest Reward Is Our Relationships

Our staff at Pellucid Travel believes in making good things happen for other people. We value our relationships with tournament and club directors and work to build trust with those partners in all that we do. With over 35 years of experience in hotels, sports commissions and tournament housing our knowledge is exactly what you want in order to produce quality service and results for the long-run.

Meet the Team

Shannon Barrows, CEO

Laura Dermody, President

Laura Dermody, an owner, graduated from St. John Fisher College in 2007 with a dual degree in Business Management and Sports Management. Laura is an experienced professional in the sports hospitality industry since 2007 with an Event Housing focus since 2011. She understands and respects the individual needs of a tournament director.

Laura's prior experience working for the Monroe County Sports Commission allows her to better assist tournament directors in various aspects of hosting an event beyond booking hotels. The relationship between tournament director and host city plays an important role in the long-term success of an event.

Book A Call With Laura!

Kelly Gawronski, Business Development Specialist
Kelly Gawronski has been in the hospitality and travel industry for nearly 20 years, specifically in Sport Housing since 2013. During that time, she has coordinated events large and small and understands that every detail can make an impact on the success of an event

Kelly's extensive knowledge in hotel management has proven to be beneficial in expressing the needs and wants of tournament directors to hotels. It has also solidified her belief that service is completely intangible and an experience is remembered only by how it made you feel.

Hannah Granger, Client Relationship Specialist
Hannah Granger has been in hospitality and sport housing since 2013. During that time, Hannah has worked with many clients to create and execute tailored travel experiences.

Being on both the hotel and the booking side of events, Hannah has gained a unique insight into what it takes to create seamless events. She believes travel should be simple and works hard to make it happen for every client, every time.

Nicole Hamilton, Client Relationship Specialist

Nicole has worked in the hospitality industry since high school and more specifically in the sports housing market since 2011. She has experience managing housing for tournaments with as many as 350 teams, and has worked with events across all age brackets.

Nicole values all the relationships that she's built throughout the years with various tournament directors, hotels, and teams alike; and her knowledge of and experience working with the various hotel chains has helped her in assisting teams with finding the hotel option to suit their individual needs.

Kim Pfluke, National Account Manager

Kim Pfluke has had a passion for the hospitality industry for over 14 years. She obtained her bachelor's degree in hotel management at Niagara University and her masters in service leadership & innovation at RIT.

With Kim's knowledge in hotel sales, she can not only help in negotiations but provide you with one of a kind service, supportive and creative business strategies and help achieve your ultimate goals.

Kim is a native to Rochester, NY and has been advocating sports travel to the area since 2010. Her partnerships with sports facilities, event spaces, and colleges are genuine and sincere. She dedicates her time to her work but also getting to know her clients best. She not only believes in striving for the best but taking it to the whole next level!

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Nik Reynolds, National Account Manager

Over the past 16 years Nik Reynolds has built his career in Hospitality Sales and Operations in various roles such as Athletics Market Sales Manager, Director of Sales, Director of Operations, and Regional Director of Sales. Nik has worked with and consulted for hundreds of hotels across the country throughout his career.

He has built strong and lasting relationships with hotel and brand partners in major across the US while working with hotels to provide tournament housing for universities and travel sports organizations. His passion for travel and hospitality along with extensive industry experience give Nik a unique perspective and he will take advantage of every resource at his disposal to ensure his clients' success!

Book A Call With Nik!

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