When you make a reservation at a hotel through Pellucid Travel, it is common practice for the hotel to require a deposit to secure the booking during an event. This deposit is typically a portion of the total cost of your stay, and it is included in the advertised rate that you see when making the reservation. The purpose of the deposit is to ensure that the hotel has a guarantee and to discourage no-shows or cancellations. Your deposit can vary depending on the event you are attending as well.  

When you arrive at the hotel, the remaining balance of your room rate should be charged to your credit card or paid in cash. This remaining balance should be the advertised room rate minus the per-night deposit that you already paid. Typically it does not show the deposit on your hotel receipt which is where a lot of confusion stems from.  As long as the math is correct you are good to go. Also, this deposit is a separate charge from the servicing/processing fee. It is important to know that the deposit can be refunded only before your booking cutoff. However, in some cases, you may find that the room rate charged at the hotel is not the remaining room rate that you were expecting. This could be due to a mistake by the hotel, a miscommunication, or some other reason. 

If you do encounter this situation, it's important to reach out to the hotel staff and ask for an explanation. If you are not satisfied with their response, or if you feel that you have been unfairly charged, in the case of Pellucid Travel, you can email info@pellucidtravel.com and our team will be happy to assist you in resolving the issue. Our goal is to ensure that you have a smooth and enjoyable travel experience, and we are always here to help if you encounter any problems along the way.


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